| ANSWERS |
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Email Questions |
What is a pop3 account? A POP3 account is a "mailbox" that holds your emails on the server until you view them (download them) with an email program. An email program is software that runs on your computer, such as "Outlook Express" or "Eudora" or "Pegasus Mail". There are literally thousands of other email programs available, we recommend that you use "Outlook Express", as it comes for free with every Microsoft Windows installation
Do you support ASP mail or any kind of FormMail program?
Yes we do not support ASP MAIL and also FormMail with both our Linux and WINDOWS hosting plans. If you would like to use ASP MAIL, you will have to host your website with one of your Windows Plans. If you are interested in using FormMail (or other CGI scripts), we recommend you to host your website on one of our Linux Plans
Do you offer mailing lists?
All hosting plans do offer mailing lists. The amount of mailing lists you can create is the same as the number of POP3 accounts you are allowed to have for your account. Example: If you can have up to 50 POP3 accounts, then you can have up to 50 mailing lists as well.
Do you offer auto responders?
Each of our plans come with auto responders for Email. An auto responder is an email address that sends an automated response back to every email address it received a message from. You will be able to define the subject and content of the email that gets sent back in your hosting control panel.
Do you offer email redirects?
This feature is supported. It is an email address that - contrary to the POP3 account that we are describing above - does not have a mailbox, but rather forwards emails to another email address.
Email redirects can also be used to generate alias names for your POP3 account, for instance, let's say you have created a POP3 user like described above. You created the user "info" with an email address of "info@yourdomain.com" (please note that in this FAQ, we always use "yourdomain.com" as a placeholder for your real domain name). For this email address, you could add an email redirect name of "myname@yourdomain.com" that forwards email to your POP3 mailbox "info@yourdomain.com"
Do you offer mail forwards?
Yes we support mail forwards.
Do you offer web mail?
Yes, you will be able to access your email from the web from any remote location that has a connection to the Internet.
What is WebHosting's policy on "SPAM" and "unsolicited emails"?
We do not tolerate the sending of unsolicited commercial email or "spam" at all. We reserve the right to immediately terminate any domain without warning, without refund, that sends out unsolicited commercial email. NOW... if you wish to send email to people in OPT-IN lists, this is allowed being that those individuals "ASK" to receive advertisements or newsletters or posts to services like Free For All Pages.
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Services and Features |
Do you support ASP? ASP functionality is supported under NT only.
Do you support PERL?
PERL is fully supported with both our hosting plans. The majority of existing CGI programs (generally perl scripts) that are available on the Internet have been developed on UNIX platforms and hence tend to install and operate much more smoothly under UNIX.
Do you support PHP?
We support PHP 4, a scripting language similar to HTML. Using PHP, you can track and authenticate users, serve up XML pages, add additional functionality to forms, and much more. This feature is supported by all UNIX hosting solutions.
Do you support Macromedia Shockwave and Flash?
Multimedia utilities are fully supported by our servers including JAVA applets. You can be sure that all our hosting accounts support any and all Flash and Shockwave technology and therefore feel comfortable when you host Flash and Shockwave movies. Even if the complete websites are designed in Flash it will run perfectly on our servers.
Do you support SQL databases?
mysql and MS server are fully supported by both our unix and windows hosting plans. MySQL is the world's most popular Open Source Database, designed for speed, power and precision in mission critical, heavy load use. Its ingenious software architecture makes it extremely fast and easy to customize.
SQL Server 2000 exceeds dependability requirements and provides innovative capabilities that increase employee effectiveness, integrate heterogeneous IT ecosystems, and maximize capital and operating budgets.
Can I access my account using telnet/SSH?
Remote interactive access, via telnet or SSH only functions under UNIX, however this service is not supported by E-Commerce Services due to security considerations. Instead, we offer an advanced Web Shell program which allow you to manage your files, directories and file permissions online, from your browser.
Do you support SSL?
Yes we do support SSL. With a SSL certificate you can have a secure website. You can either purchase your own one or use a shared certificate provided by us. You can buy certificates when you place the order.
The SSL security protocol provides data encryption, server authentication, message integrity, and optional client authentication for a TCP/IP connection. Because SSL is built into all major browsers and web servers, simply installing a digital certificate turns on their SSL capabilities.
Do you provide website traffic statistics?
Yes, you will have access to the Webalizer statistics.
Do you support FrontPage 2002?
FrontPage is fully supported by UNIX and WINDOWS 2000 hosting plans.
What is the difference between Linux and Windows accounts?
Microsoft Windows NT and Unix (of which there are many varieties, or flavors, including Red Hat Linux, AIX, Solaris and more) are computer operating systems. Both Windows NT Server and quality Unix implementations are enterprise application servers that can be used for a variety of critical purposes, including, but not limited to, Web, email, and database hosting. Windows NT was developed by Microsoft and is, in many ways, the flagship of their software solutions. Microsoft spends millions of dollars developing and supporting Windows NT.
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General Questions |
How long have you been in business?
We are in business since 2000. Regardless if you are a small business, medium-sized or large corporation or if you just need a private website.
E-Commerce Services has the right solution for you.
Where are you located?
E-Commerce Services has several presences around the globe (through its parent company Ecommerce, Inc.).
Data Center Address USA
E-Commerce Services
Network Operations Center
Hopkinsville, KY 42240
United States of America
Do I have access to the tech support center 24 hours 7 days a week?
We have both Email and Phone support.
How long does it take for my account to be setup after signing up?
Your account will be setup within 48 hours of sign-up. You will receive an account information email within 48 hours after signing-up. Should you not receive an initial email from us immediately after you sign up you need contact us .
Do you host adult websites?
We do not host any kind of adult material on our servers. If adult material or any other illegal material like wares, hacks, or racial material were to be found on your account, it would be terminated immediately with no refunds offered.
Is my macintosh machine compatible with your hosting plans?
Your Macintosh or Apple machine is fully compatible with our hosting plans .
Do you offer web designing, maintenance and programming services?
We offer design, maintenance and programming services, for further information, please click here .
Do you place advertisements on customer's websites?
We do not advertise on our customers websites. However we do place ads on "404 pages" (Pages not found on your site).
Do you resell your services?
E-Commerce Services runs its own data center through its parent company Ecommerce, Inc. in Kentucky, USA and Austria, Europe. To view our addresses, please view the Contact Us page.
Is the data center completely owned by you or do you co-locate?
The data center is fully owned by us and we do not colocate.
Do you offer dialup internet services?
E-Commerce Services is not an Internet Service Provider (ISP) and does not offer dial-up service. This means you cannot dial into our servers via a modem and get on the Internet or the Web that way. This service is provided by commercial outlets as AOL, Prodigy or EarthLink. We will be happy to refer you to a dial-up ISP if you need assistance. You already have to have Internet access if you wish to retrieve your Email or work on your web site.
What are your DNS servers?
Our nameserver adresses are as follows:
Name: ns2.hosting-server.net
IP Address: 69.49.226.6
Name: ns2.hosting-server.net
IP Address: 69.49.227.6
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Domain & Sub Domain |
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Can I have a subdomain such as "something.yourdomainname.com"?
Yes, you will be able to have your own subdomain, such as something.yourdomainname.com. A subdomain is basically a subdirectory or folder created under the primary Domain account which is a fully operating Web site with its own username and password and FTP account. The main benefit of a subdomain is that it doesn't require domain name registration and fees that are associated with a full domain name.
What is the difference between domain and a subdomain?
The difference between a subdomain and a domain name can be explained easily.
While a domain name is a full website address, totally independent of other domain names, a subdomain depends on a domain name. If for example "yourdomain.com" is your domain name, then
http://yourdomain.com and http://www.yourdomain.com would be your domain name's address. A subdomain name would be a name *under* your domain name, something like "subdomain.yourdomain.com". It's address would then be: http://subdomain.yourdomain.com and http://www.subdomain.yourdomain.com. It can say anything you want instead of "subdomain" and the nice thing is that unlike a full domain name, a subdomain does not need to be registered - we will register it for you.
Do all plans offer static dedicated IP addresses?
Each of your account will come with a dedicated IP address and should you require an additional IP address for your additional domain then you need to place a request with us and we provide you with one.
Is FTP access unlimited?
You can create a certain number of FTP user accounts (depends on the plan). This FTP user will get his very own access information. Because of this great feature you could offer small hosting services to mini websites that do not need their own domain name.
How many subdomains can I add on your biggest plan?
You can have up to 5 subdomains on our biggest hosting plan (Business Plan).
Can you register or transfer my domains?
Yes, of course! We can register any available .com, .org or .net, etc domain name.
Please note that you cannot transfer existing domain registrations to us as a registrar, but, of course you can host existing domain names with us. To accomplish that all you would have to do is change the nameservers of your domain name. If you'd like assistance with this feel free to contact our technical support and we will be glad to help you arranging the nameserver changes (if technically possible).
How long does it take for my domain name to resolve properly (to start working)?
It takes 48 to 72 hours for the nameserver changes to take effect.
Do you register all types of domains?
Yes we register the most popular domains extensions that are available on the market today.
Do you host all type of domains?
Yes we can host all type of domains, there are no restriction on that at all.
How much bandwith or data transfer can I use with your plans?
You will be allowed to use as much bandwidth as allotted by the hosting plan.
I have two domains can I host them with one hosting plan?
Yes, our Business plan allows for multiple domain hosting.
How can I add more domains and subdomains to my hosting account?
Contact us if you need this.
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FrontPage & Ftp |
Can I use Microsoft Frontpage 2002 to upload to your servers?
We support Frontpage 2002, Frontpage 98 and Frontpage 97.
What is FTP?
FTP means File Transfer Protocol and is an internet protocol with which you can transfer files over the Internet. It is fast and reliable.
What does "unlimited FTP accounts" mean?
You can create a certain number of FTP user accounts (depends on the plan). This FTP user will get his very own access information. Because of this great feature you could offer small hosting services to mini websites that do not need their own domain name. Once you order a hosting account at E-Commerce Services , simply login to your control panel and start creating FTP users.
Can I upload my websites using FTP?
The hostname (also called destination address / target address / ftp address, etc.) for your account is always ftp.yourdomain.com or the IP address (looks like this: "100.200.150.250") Please note that ftp.yourdomain.com will not work before you have changed the nameservers of your domain name to ours. To connect please use the username and password you received in your account information email. The directory that you should upload your HTML files (the web pages) to is /yourdomain.com/
The directory that you should upload your cgi-scripts to is /yourdomain.com/cgi-bin/.
Which FTP program would you recommend?
We recommend to use cuteFTP or WS_FTP when uploading your files.
You can download a free demo of cuteFTP here: www.cuteftp.com.
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Hosting Policies and Security |
Do you offer a money back guarantee?
Yes, we do offer a 10-day money back guarantee! Setup fees are completely non-refundable due to the upfront costs in setting up accounts. We allow a trial period of 10 days for you to test our services. During this trial period, you may request for a refund if you are not satisfied with our services. Amount refunded would be the full amount - (Setup Fees + 10% Admin charges). After this 10 day period, no refunds are allowed.
What is the uptime of your servers?
We guarantee that your hosting account will be up and running at least 99.9% of the time of any 12 month hosting period.
There are many reasons why servers appear to be down at times and these could be possible problems with the ISP (your dialup provider)or defunct routers on a main network responsible for covering a specific area of the world. One way to determine if the problem is on our network is to simply do a traceroute using online service or software that you may already have.
Have you ever been hacked?
We use TWO firewalls (preliminary and on-network firewall) and since we do not allow any kind of shell access to any part of our network, your website is in very good hands and we have never been hacked.
What kind of backup policies do you have in place?
We perform daily on-site backup via our own custom-made backup solution.
How is your network and server infrastructure setup?
Our network infrastructure is powered by CISCO routers and switches. For our main fibre-optic connections we use two Cisco 12,000 routers for fastest packet delivery, efficient and smart routing and for rock-solid stability. As a matter of fact, our CISCO router did not go down for the last 750 days (that's over 2 years of uninterrupted, constant routing).
The robust exterior-independent design of our data center allows us to serve the needs of our clients regardless of what happens in the outside world. Our facility is climate sealed from the outside and climate controlled from the inside to ensure maximum security against server heat-outages. Even thunderstorms or hurricanes cannot hurt us. They've been here, done that and not a single of our server was ever affected.
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